Boards on phones, troubleshooting and FAQ

Using boards on a phone or tablet, fixing common problems, and answers to common questions.

Phones and tablets

Boards work in the browser on phones and tablets. The drawing tools move to a bar at the top, and the board menu, undo and redo to a bar at the bottom.
Drag with one finger to draw with the current tool. Use the hand to move around, and pinch to zoom.
The ? in the top bar opens Help and shortcuts. The sparkle in the top bar opens the AI bar.
The Library button on the right holds the sticky notes and templates. Drag one onto the board.
Long press something for more options, such as copy, delete and layers.

The board says Not saved: you may be offline, or the board is over its limit. Check your connection; if the message says the board is too big, move part of it to a new board or remove large images.
An image could not be saved: it is over 4 MB, not a PNG, JPG, GIF, WebP or SVG image, or the board already has 200 images.
A banner says the board was changed by someone else: see When someone else changed the board in Saving, exporting and sharing boards.
The AI could not draw that: describe it differently, name the kind of diagram, and keep it to one diagram. Nothing is charged.
Creating with AI is unavailable right now: try again later. Nothing is charged.
Explain says Select shapes with text first: the selection has no text. Select notes or shapes with words in them.
Keys do nothing: click the board first. Shortcuts do not work while you type in the name, the AI bar or a search box.
Everything disappeared: press Shift + 1 to zoom to fit. If you erased it, press Ctrl + Z.
The board will not open: reload the page. If it still fails, try again later.
A share link shows a page that cannot be found: sharing was turned off or the board was deleted. Ask for a new link.

Can several people edit at once? Yes, everyone in the workspace can open a board. Changes are not shown live; each save checks for other changes and offers to reload theirs or keep yours.
Can someone outside my workspace edit a board? No. A share link is read-only.
Do boards use credits? Drawing, templates, saving, exporting and sharing are free. Only Create with AI and Explain use credits.
Is there a limit on boards? Up to 500 boards in a workspace, 4 MB of drawing and 200 images a board.
Where is my own library kept? Items you add to Your library stay in the browser you added them in.
Can I get a deleted board back? No. Export a board file first if you might need it again.
Can I open a board file from someone else? Yes: board menu, Open a board file. It is added beside your drawing.
Can I change the background? Boards use a light canvas with a dot grid. Ctrl + ' shows a square grid instead.
Can I present a board? Yes: Alt + Z hides the drawing controls, and the laser pointer (K) helps you point while you talk.